Participant Information

Participants are asked to review the Participant Information Handbook, which provides general information about participating in PDCRS services.

If you have a concern or complaint, we ask that you review the agency Complaints Policy. If you choose to make a formal complaint, you may submit your complaint in writing using the Complaint Form.

Rights of Participants

While receiving services at PDCRS, you have the right to:

  • Give informed consent for service and release of information.
  • Timely, caring, professional, and ethical services. A copy of the agency’s Code of Ethics that governs our practices is available upon request.
  • Express your opinions, values, and beliefs, and have them considered in program development that affects you. This includes the right to express and practice your religious and spiritual beliefs while participating in our services.
  • File a complaint if you feel that your rights have not been respected or your concerns are not being addressed (see complaint policy/form above).
  • Involve your family or legal guardian in the services you participate in, where appropriate.
  • Assistance in accessing other supports in order to meet your needs while participating in our services.
  • Have the information we collect as part of the services you participate in kept in a secure, private and confidential manner. This includes the right to access your information in a timely manner.
  • Be treated with respect and dignity. This includes freedom from abuse including humiliation, financial or other exploitation, retaliation, neglect, threats, punishment, physical, emotional or sexual abuse.
  • Have the basic expectations for participation in the agency’s services and the factors that might result in discharge explained to you.
  • Have your cultural heritage recognized, respected, and responded to, as appropriate to the services you are participating in.
  • Have a healthy and safe environment in which to participate.
  • Referrals to appropriate services including legal entities and advocacy or self help services.

Your Responsibilities

While participating in services provided by PDCRS, your responsibilities are to:

  • Be an active participant in your service and be respectful of others’ service participation.
  • Help us maintain a healthy and safe environment.
  • Respect the confidentiality of other program participants, including information, photos, etc.
  • Notify us as soon as possible if you are unable to attend.
  • Where applicable, pay program fees in a timely manner.

Shared Responsibilities

Staff and participants share these responsibilities:

  • No illicit drugs, alcohol or weapons are allowed on any program site.
  • There is no smoking or use of tobacco inside agency buildings or within ten (10) metres of any door, window or air intake.
  • Places where services are provided, such as homes and vehicles, must be smoke free for at least one hour prior to service.
  • Participants, families and staff are expected to treat each other with dignity, respect and courtesy.

Code of Ethics

All PDCRS staff, volunteers, contractors and practicum students adhere to the agency Code of Ethics.